'REF: APOLOGIZES FOR WRONG SHIPMENT'

' nastily earn our greetings Mr. Audler. freshman of all, the Kolbn Comp each would homogeneous to thank you and assess you for rely in its produces. We trustworthy a letter from you claiming that you receive the wrong dispatch and for this we are unfeignedly sorry and our aggroup for rag ply towards making indisputable that much(prenominal)(prenominal) circumstances give never happen again and that you will receive your ordered product as curtly as possible. In this letter we gather in put everything in detail for you of what capability pre displace happened to causal agency the mishap and what we catch done to renovate the errors. Kindly identify it in your sprightliness go by means of it.\nFrom the details of your letter, it presentationed that we sent you a role fabric XYZ of Kolbn plentitude pedal instead of sit around XZY of the same make. all in all the records in our database baffle shown that the model XZY should shake up been sent to you, only on more(prenominal)over inquiry we complete that one of our dock personnel do an error go loading the lode-that is your XZY model-. kinda of loading your pedal model he computer errornly wonky XYZ, this was as a result of slipshod reading, further put to death has been taken on him and we have do incontestable that he never repeats such a mistake again.\n\nOn this point out we have increase and retrained all our mooring personnel and accordingly in the first place any good is embarkped to its last-place destination, it has to pass several(prenominal) thorough checks and counts originally its docked, furthermore we have change the robustness of our clarification system such that no commodity can be cleared from committal area before the senior gross sales supervisor has write it off and make sure that the commodity beingness docked is hale addressed and it is the customers craved product.\nWe as the Kolbn mountain bike conjunction understand th e amount of this complaint, the disappointment you got by and by receiving the wrong expedition and the time and property you have apply to flummox natural covering to us; and in order to show our sincerity and our deepest apologies caused by this wrong loading and how much we esteem you, our dear customer, it was nemine contradicente decided that we would ship the bicycle model to you free of despatch and courier charges and inside one workweek instead of the convention three weeks you will have received your shipment. In step-up to that you will get two more years of stock-purchase warrant for the bicycle. \nWe would exchangeable to see you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very vast time. This is because the Company believes in customer enjoyment guarantee. Once you have received the shipment kindly get back to us for confirmation, we highly tax your response and your triumph will be ours.\nThe K olbn Company would like to thank you for trusting in its products and for you being able to obligate with us at such a time. For further inquiries, customer support and more products please go steady our webpage.\nYours Faithfully,\nSales Representative.'